Legal Information.

Guarantee policies

  • If the purchase was in person, you should go to any of the FajaFit stores.
    • For guarantee purposes it is necessary to present the receipt of payment.
    • The company has 3 business days to respond to their clients regarding warranty issues, considering that the days will be counted once the product is received at our facilities.
    • The guarantee request is subject to an evaluation by the quality area, where it is determined if the damage caused is due to the misuse or particularity of the material. In case it is determined that it is due to the improper use of the product, the company will be exempted from the guarantee.
    • Damage to the lace and hooks are not included in the warranty.
    • Our product is of intimate use, therefore to make the guarantee request, the garment must be in excellent hygiene and cleanliness conditions, totally free of odors and body fluids.
    • The time for the guarantee of the purchased garments is 30 business days after the invoice has been issued.
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    • We do not accept guarantees of garments modified or altered by third parties.

Shipping Policies

    • For purchases over $130 the shipping is totally free to anywhere in the USA. If the order is less than $130,  you must assume a cost of Flat rate that will be calculated at the time of check out.
  • For international shipping, customers are responsible for the customs fees charged by the carrier, some packages already include the fees but in other cases, this fee is a customer responsibility.  
    • When you deliver the order to the carrier, you will receive the confirmation of the shipment and the tracking number to the email.
    • The order will be processed between one or two business days and the shipment will take three to six business days. Depending on chosen method.  
    • The company is not responsible for delays or inconveniences that may arise in the shipment by transport agencies, after the order has been delivered to the service provider.
    • The customer must send and verify the corresponding shipping address, if a refund is incurred by mistake in the data provided, the cost of return to the address must be borne by the user.
    • If at the time of delivery, the customer is not at his residence the transporter will deliver the order to the people present at the moment or in the corresponding mailbox.
    • FajaFit , is not responsible for lost or stolen packages. The service provider will usually determine if the order can be left in a secure and protected place at the delivery address. If you think your package may have been lost or stolen, please contact our customer service team so we can help you.
    • If you have any concerns about the information previously provided, FajaFit has the following contact number available to its customers:  (305) 796 4071 or through our online store.

In case of loss or partial or total damage
• Each shipment is insured for its commercial value, in case of any damage or total or partial loss, the customer may file the claim by sending a message to the e-mail fajafitmiami@outlook.com  attaching the corresponding documents and evidence necessary.
• Our company will be in charge of carrying out the claim process and if it is carried out, it will be in charge of replacing the missing or damaged goods.
• Once the client’s request has been filed, the estimated time of response by the company is 72 hours (3 days) and 12 days maximum to complete the case.
• The customer service area will communicate with the user to provide follow-up to the process, until the order is delivered to satisfaction.
Customer service line:  (305) 796 4071 fajafitmiami@outlook.com

 

Return policies for changes

Before making a change, it is essential that you consider the following company policies:
• For exchange purposes you should go to the store where the purchase was made, if it was through our online store or by phone, you should send a message to the email fajafitmiami@outlook.com  indicating the reason for your change.
• No refunds of money are made.
• No changes are made to products already changed.
• Our products are of intimate use, therefore to carry out the process of change, the garment must not have been used or altered from its original condition and must keep the delivery conditions such as label and packaging.
• The garment must be in the same condition as it was received, that is, without cuts, loose threads, with the straps, hooks and accessories that the product includes.
• Product changes are made by size and color of the same reference. In case of making a reference change, this must have a price equal to or greater than the one ordered, since the company does not make refunds of money or credits in favor.
• The time of change of a garment is 30 business days after the purchase.
• The cost of returning the product and sending the new garment must be borne by the customer. Upon receiving the garment on the premises, the company will contact the customer to make the corresponding payment.
• It is essential to present the original purchase payment receipt when making a change or warranty.
• Change requests are received Monday through Friday from 9:00 a.m. to 5:00 p.m.
• If you have a medical condition that prevents you from wearing a control garment, please consult your doctor before obtaining it.

 

PRIVACY POLICY

It is FajaFit ’s policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to This Website. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy («Privacy Policy») to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.
Website Visitors
Like most website operators, FajaFit  collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. FajaFit ’s purpose in collecting non-personally identifying information is to better understand how FajaFit ’s visitors use its website. From time to time, FajaFit  may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.
FajaFit  also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users..

Gathering of Personally-Identifying Information
Certain visitors to FajaFit ’s websites choose to interact with FajaFit  in ways that require FajaFit  to gather personally-identifying information. The amount and type of information that FajaFit  gathers depends on the nature of the interaction.
Security
 The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To External Sites
Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites, products or services.
Google AdWords for remarketing This Website uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Aggregated Statistics
 FajaFit may collect statistics about the behavior of visitors to its website. FajaFit may display this information publicly or provide it to others. However, FajaFit does not disclose your personally identifying information.

Cookies
To enrich and perfect your online experience, FajaFit uses «Cookies», similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. FajaFit uses cookies to help FajaFit identify and track visitors, their usage of fajafit.com, and their website access preferences. FajaFit visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using FajaFit ’s websites, with the drawback that certain features of FajaFit ’s websites may not function properly without the aid of cookies.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to FajaFit ’s use of cookies.

E-commerce
Those who engage in transactions with FajaFit – by purchasing FajaFit ’s services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, FajaFit collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with FajaFit. FajaFit does not disclose personally identifying information other than as described below. And visitors can always refuse to supply personally identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Privacy Policy Changes
Although most changes are likely to be minor, FajaFit may change its Privacy Policy from time to time, and in FajaFit ’s sole discretion. FajaFit encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

 

if you have any questions about the legal information, don’t hesitate to contact Us: